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How do I contact the Social Security Administration about my disability claim?

If you are considering filing for either Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI) you will need to decide if you want to file your claim in person, over the phone or online.

There are pros and cons for each method. For instance, if you are confused about the process and feel that you may need a little bit of guidance, filing in person may be the best choice. Be sure to call a head and arrange a scheduled time to meet with an SSA representative and make sure you have all of the information they told you to bring with you for the meeting.

If, however, you feel comfortable with using a computer and want to avoid the hassle and time of meeting with the Social Security Administration representative in person or over the phone, the online disability application process can be quick and efficient.

Contacting the Social Security Administration (SSA)

You can file the Social Security Disability application in one of the following ways:

• Calling the Social Security Administration at 1-800-772-1213 and speaking to a Social Security Disability representative. Appointments can be made to visit the nearest Social Security office or a Social Security Disability representative can help the claimant fill out the Social Security Disability application over the phone. Claimants who are deaf or hard of hearing may receive assistance by calling: 1-800-325-0778 (7:00 A.M. to 7 P.M. Monday – Friday).

Social Security Disability claimants who schedule an appointment to discuss their SSDI or SSI claim with a Social Security Administration representative will receive a Disability Starter Kit in the mail to help them prepare for their Social Security Disability appointment. Social Security Disability starter kits can also be found online at:

• Visit the Social Security Administration website online and complete the disability application at

What information do you need to file for Social Security Disability Benefits online or in person?

If you have filed for benefits online or if you are scheduled for an appointment there are a variety of disability forms that will need to be completed. To expedite the disability process you should gather the following documents:

• Social Security number
• Birth or baptismal certificate
• Names, addresses and phone numbers of the doctors, caseworkers, hospitals and clinics where you have received treatment and the dates of treatment.
• Names and dosage of all the medication you are currently taking
• A summary of where you have worked and the job descriptions
• A copy of your most recent W-2 Form (Wage and Tax Statement). If you are self-employed you must provide a copy of the federal tax return for the previous year.
• Medical records from doctors, therapists, hospitals, clinics and caseworkers which you have in your possession.
• Laboratory and test results in your possession

In addition to the information listed above, you should be prepared to answer questions about your physical and mental health conditions and how you believe these conditions make it impossible for you to perform substantial gainful activity.

You must also complete medical release forms which the Social Security Administration will send to the hospitals, doctors, clinics or any other medical centers where you have received treatment. These forms are necessary for the SSA to legally gather current medical information.

Many claimants ask if they have to gather their own medical records. No, the Social Security Administration is responsible for gathering all current medical files to ensure a complete diagnosis is available to evaluate the claimant’s mental and physical health condition. If you have copies of your medical records, however, these should be provided to the SSA to expedite the disability process.

When will the SSA contact you about my disability claim?

This is one of the most common questions claimants ask on our Social Security Disability forum. Claimants want to know how long it will take for the SSA to notify them if they have been awarded Social Security Disability Insurance or Supplemental Security Income benefits.

Unfortunately, the Social Security Disability claims process can take months (approximately 3 to 5) and if a claimant’s SSDI or SSI application is denied, it could take many more months to navigate the Social Security Disability appeal’s process.

Hiring a Social Security Disability Lawyer

If you would like Social Security Disability attorney to review your SSDI or SSI claim you can fill out the FREE evaluation form and a disability advocate will call you to review your claim or you can call our office at 1-800-641-3759 to talk to someone now.