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Calling Social Security about your Social Security Disability Claim

Friday, October 8th, 2010
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The Social Security Administration provides benefits to individuals through two separate disability programs- Social Security Disability Insurance and Supplemental Security Income. To qualify for either program an individual must not be able to work because they have a medical condition, either physical or mental, which is so severe that it is expected to last one year or result in their death.

A Social Security Disability applicant can contact the Social Security Administration in one of the following ways:

  • Calling the Social Security Administration at 1-800-772-1213 and speaking to a Social Security Disability representative. Appointments can be made to visit the nearest Social Security office or a Social Security Disability representative can help the claimant fill out the Social Security Disability application over the phone. Claimants who are deaf or hard of hearing may receive assistance by calling: 1-800-325-0778 (7:00 A.M. to 7 P.M. Monday – Friday). Social Security Disability claimants who schedule an appointment to discuss their claim with a Social Security Administration representative will receive a Disability Starter Kit in the mail to help them prepare for their Social Security Disability appointment. Social Security Disability starter kits can also be found online at: www.socialsecurity.gov/disability.
  • Visiting the online Social Security Administration website at www.socialsecurity.gov.

Social Security Disability claims can take months to process (approximately 3 to 5). If a claimant’s SSDI or SSI application is denied it could take many more months to navigate the Social Security Disability appeal’s process. Anyone who is unable to work and expects their condition to last at least 12 months or longer should apply for SSD benefits as soon as they become disabled. To receive Social Security Disability benefits a Social Security Benefits and Disability Report must be completed. This application can be found at: www.socialsecurity.gov/disabilityreport. This application can be completed online or the claimant may print the report and bring it to the nearest Social Security Disability office. To expedite the processing of a Social Security Benefits and Disability Report the following information should be provided by the Claimant:

  • Social Security number
  • Birth or baptismal certificate
  • Names, addresses and phone numbers of the doctors, caseworkers, hospitals and clinics which the claimant has visited and the dates of the visits.
  • Names and dosage of all the medicine taken
  • A summary of where the claimant worked and their job descriptions
  • A copy of the claimants most recent W-2 Form (Wage and Tax Statement). Self-employed workers must provide a copy of the federal tax return for the previous year.
  • Medical records from doctors, therapists, hospitals, clinics and caseworkers which the claimant has in their possession.
  • Laboratory and test results

Additional Social Security Disability forms must also be completed in the Social Security Disability application process. Claimants must be prepared to provide information about how their mental or physical health condition affects their ability to work. Claimants must also complete medical release forms to send to the hospitals, doctors, clinics or any other medical center to allow the Social Security Administration to gather current medical information. The Social Security Administration is responsible for helping the claimant gather all current medical files to ensure a complete diagnosis is available to evaluate the claimant’s mental and physical health condition.

How are Medical Records Gathered by the Social Security Administration?

Friday, August 13th, 2010

Winning Social Security Disability benefits can be an arduous process but with a little information and effort there are some simple things the claimant can do to facilitate the process. One of the most time consuming tasks for the Social Security Administration is gathering medical records for each Social Security Disability applicant. Understanding the data gathering process and helping out where possible can expedite the Social Security decision making process.

  1. The first step in the Social Security Disability application process is for the applicant or claimant to submit their Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI) application to the Social Security Administration. Applications can be completed over the phone, in person or online. Claimants who wish to meet a Social Security Representative in person will go to the Social Security Administration’s nearest field office. Appointments should be made in advance.
  2. The claimant’s SSDI or SSI application will evaluated by the Social Security Administration. In most states the agency who evaluates a Social Security Disability Insurance or Supplemental Security Income claim is called the DDS or Disability Determination Service.
  3. At the Disability Determination Service office the SSI or SSDI claim is assigned to a disability examiner. The disability examiner is responsible for sending out requests to all of the applicant’s medical providers who were listed on the application for medical information for the claimant. The M.E.R. requests or medical evidence of record requests should be completed by each doctor, clinic and hospital as soon as possible and sent back to the Social Security Administration for review. It is extremely important that the disability claimant provide an accurate and complete list of all medical personnel and clinics that have provided medical care for their disabling health conditions.
  4. The claimant’s disability case is considered “on hold” until the medical records are received and the evaluation for the Social Security Disability case can continue. Unfortunately, gathering medical records can be the most time-consuming part of the disability evaluation process and can take weeks or months. The disability examiner, who is evaluated on the number of cases they can get closed, generally makes every effort to gather records as fast as possible. Claimants who are able to provide their own medical records to the examiner may eliminate this step and expedite the decision for Social Security Disability benefits.
  5. After the disability examiner receives the claimant’s medical records they will begin to evaluate the claimant’s Social Security Disability claim and make a determination of whether or not they are physically or mentally impaired and unable to work.

Every claimant wants to know “what can I do?” The answer is very simple, do everything you can to make sure the disability examiner has accurate and complete medical records to make your disability determination. If you have copies of your medical records they can be sent to the disability examiner. Review your medical records and make sure they accurately reflect your current medical condition. Hiring a Social Security Disability attorney may also help. Social Security Disability lawyers can gather medical records and request statements from your doctors which outline your medical conditions and any residual function capacities you may have to continue working.

Do not stop going to the doctor. Receiving Social Security Disability benefits can be a lengthy process. Keep going to the doctor for your mental and physical health conditions. Continuous medical care is imperative and can provide evidence that your condition is serious and you are dedicated to getting the medical treatment you need.





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